Refund policy

Since Restaurant Approved is an Inventory Closeout Store, we Do Not Permit Returns or Refunds.  

You can always contact us for any questions at customerservice@restaurantapproved.ca

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
If you have reached out to us and we have approved a return for any reason, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@restaurantapproved.ca.